Dear Customers,

Thank you for purchasing a product from Reel Multimedia. We hope that you are happy with your acquisition and invite you to contact us as follows if you require our assistance:

Claims under guarantee are only valid with a sales receipt.

If your product needs to be returned to the Reel Multimedia UK Service Centre please contact the Service Hotline for instructions and a reference number:

+49 (0) 180 5 088 111

Please Note : Reel Multimedia will not take responsibility for recordings and settgings of your ReelBox. We therefore strongly recommend to backup all data on an external hard drive or DVD prior to sending in your device for repair.

Please also remove all of the following accesories: Smartcard, Common Interface-Modules, DVD or Audio-CD etc. and include a completed Service Form which can be downloaded at:

» Service Form

Mail Address for Repairs and Returnes:
Reel Multimedia Service Center
Atzendorfer Straße 19
D-39418 Staßfurt

Germany